FAQ

I feel a moral obligation is to find our babies the best homes, so don't hesitate to ask any question that isn't answered here. The only bad question is the one you didn't ask. Please know that we will be there for you during the purchasing process and while the puppies get adjusted to their new homes. And feel free to contact us anytime for as long as you need. We like to keep up with the puppies.

Lilly

  1. Is it OK to call you to find out the availability of a puppy?
  2. Do you take reservations for puppies?
  3. How do I choose a puppy?
  4. What payment methods do you accept and how do I get my payment to you?
  5. Do you require contracts to be signed for the sale of a puppy?
  6. Do you ship Puppies?
  7. Are your puppies AKC registered?
  8. Which is better -- a male or a female puppy?
  9. Should I have my male puppy neutered?
  10. What should I feed my puppy?
  11. How often should I give my puppy a bath?
  12. How often should my puppy get a checkup?
  13. What shots will my puppy need?
  14. Once I purchase a puppy from you, can I call you for questions?
  15. What is the truth about the Imperial or Tiny Teacup Shih Tzu?
  16. What Is a Socialized puppy?

Is it OK to call you to find out the availability of a puppy?

Yes. In fact, I encourage you to call! I like to take some time to speak directly with each person that is looking for a puppy to help match a puppy with its new family. I welcome your calls Monday through Saturday between 8:00 a.m. and 10:00 p.m. CST at 870 492-4092. Puppies are available for sale until a deposit has been placed on them. At no time will we reserve a puppy without a deposit. If a puppy is put up for sale, we will never change our mind and decide to keep it after it has been offered to you.
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Do you take reservations for puppies?

Yes, I accept reservations for puppies on a very regular basis. It's best to just give me a call so we can give you the most up-to-date information on the availability of our puppies. We may not always have openings for immediate reservation of the breed, color, gender or disposition you may be wishing to acquire, as we have no sure way of knowing what each litter will produce until the time of its arrival. However, our puppies are often reserved at a very young age or even before they're born. Females tend to be reserved faster than males. If we don't already have a puppy that is what you're looking for, it would be a good idea to put a deposit down to hold the next available puppy based on your criteria. We will let you know when a suitable match is born, and if one is not born within your expectations we will refund your deposit. We only accept a limited number of deposits on puppies that have not yet been born.
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How do I choose a puppy?

Before your puppy is born, you will get to see several photos of the parents-to-be. Once the litter is born, I will send you lots and lots of photos. I spend many hours with my puppies so I will be able to give you an idea of what kind of personality each puppy has. You will see them from day one, when they look like little rats. I will also send you photos at least once a week. Choosing a puppy you like is not hard. The hardest part is that you have to choose only one!! I will help you in any way I can to ensure you get the puppy that is best suited for your lifestyle.
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What payment methods do you accept and how do I get my payment to you?

We accept money orders, cashier's checks or credit cards through PayPal (3% charge fee). We will hold the puppy upon receiving a deposit of $100.00, which is nonrefundable. If the puppy gets sick, dies, or our veterinarian finds anything wrong with it at the time of its health inspection prior to shipping, the deposit will be refunded. Once the litter you have reserved a puppy from is born, you will have two weeks to choose your puppy. At that time, you will need to send us an additional deposit of 50% of agreed price. You will not need to pay anything else until it’s time to ship your puppy. Puppies that are picked up at our kennels can be paid for with cash or a money order (no checks, please) at that time.

It is best to e-mail us at masottos@cox-internet.com when you have sent off your deposit, as we've had a payment get lost in the mail before. Many of our customers send their payments by certified or registered mail so the payment can be tracked. We will also e-mail you when your payment has arrived and send you a receipt.
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Do you require contracts to be signed for the sale of a puppy?

Yes. After we've had a chance to visit and you've decided which puppy you want, and we have received your 50% deposit, we will send you our Purchase Agreement Contract. You will need to sign it, make a copy of it, and send it back to us (you keep a copy).
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Do you ship Puppies?

I sell our puppies all over the United States. I ship by air all the time and have never had a problem. I charge $350.00. I do not profit at all from the shipping service. The airport is a 5 hour drive each way so I have to leave the night before and stay in a hotel in order to get the puppy to the airport by 5 am. The shipping fees also include a new kennel, a health certificate (required by the airlines) and the flight.
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Are your puppies AKC registered?

I sell our puppies with a limited AKC (American Kennel Club) registration. What this means is that we do not sell to breeders. We sell our puppies to families as pets only. We do not charge show quality prices nor guarantee that you are buying a show dog. That's not to say that some of our puppies will not qualify to be show dogs! However, we feel that this can only be shown when a dog has reached its full growth so as to determine its faults. We feel that you cannot assume a puppy is a show dog based on its pedigree or its cute looks as a puppy.
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Which is better -- a male or a female puppy?

Although many people like the little females simply because that is all they have ever owned, males most often make the better family pet. They are not as independent as a female, nor do they have the moods that the females seem to go through. It's a good idea to have male puppies neutered when they are about 4 to 5 months of age.
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Should I have my male puppy neutered?

When a male is neutered at about 4 to 5 months of age, they rarely have the tendency to mark their territory as so many people are afraid of them doing in their homes. We have many happy owners of male puppies that have never had any problems with them in this way. They make wonderful family pets and companions. Neutering your puppy will protect his health, help him to liver longer and be a better pet, along with improving his house manners.
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What should I feed my puppy?

Your puppy needs quality puppy food and fresh water close to him or her at all times. We will send a weeks supply of the food that your puppy has been accustomed to with your puppy. We recommend that if you do not plan to use the same food, you make the change to your high-quality puppy food gradual.
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How often should I give my puppy a bath?

Give your puppy a bath only when he smells or is dirty. Be careful not to get water in his ears. We recommend putting cotton in his ears while you're bathing him. Keep shampoo from getting into his eyes too. Dry your puppy immediately so that he doesn't get chilled and catch a cold.
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How often should my puppy get a checkup?

Take your puppy to your veterinarian for regular checkups and vaccinations. Check with your veterinarian on how often they recommend you bring your puppy in, and then be sure you do so. Giving your puppy this extra care and attention will return it a hundred fold.
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What shots will my puppy need?

Your puppy will have received all required shots and wormings before going home with you. You will need to bring your puppy to the vet within 48 hours of getting him to make sure he was strong and healthy when you received him. You will have an immunization record from me to show your vet. He will tell you when your puppy will need his next set of shots.
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Once I purchase a puppy from you, can I call you for questions?

Absolutely!! We would love nothing more than to receive updates and photos of your new family member. We love to add new photos to our web-site. We also want our baby to have the best home possible, so if you ever have ANY questions, please, please, contact us!!
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What is the truth about the Imperial or Tiny Teacup Shih Tzu?

Here is an exert from the Imperial Myth written by the American Shih Tzu Club.

"The terms "imperial and "tiny" have been used interchangeably when describing undersized Shih Tzu. This is not what the American Shih Tzu Club (ASTC) and the American Kennel Club (AKC) recommend and accept as a true representation of the breed. The myth of the "imperial: or "tiny teacup" Shih Tzu is just that, - A MYTH."

Click here to read the full story: "The Imperial Myth"
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What Is a Socialized puppy?

Click here to read an article by Gary L. Clemons DVM. Dr. Clemons offers a very complete insight to the benefits of socializing with puppies. This improves the health and behavior of your new puppy. All of our puppies are socialized.


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